At Pattern’s Accelerate22 event, the global ecommerce acceleration summit, participants learned from each other and industry experts about how to establish and build their brand presence for long-term, sustainable success on digital marketplaces worldwide.
During our Digital Marketing Acceleration Track, keynote speaker, influencer, and digital guru Neil Patel taught participants actionable strategies for improving their marketing performance, and, ultimately, growing their revenue, across their ecommerce strategy. His advice? Follow a one-by-one, omnichannel marketing approach. Optimizing your performance in each space with data insights and testing is the key to getting the most out of your digital marketing efforts.
How do you do that? Here are 5 tips from Neil Patel exclusively from Accelerate22.
Data obsession is a key superpower for Neil. With the right insight into what works, and what does not, he’s been able to recognize overspending, prioritize strategies that actually move the needle, and understand the true cost of optimizing brands online. It’s a trifecta that has allowed his partners to reallocate funds to other areas of their business for maximum profitability.
Without the right data to inform their decisions, companies are less efficient and far less able to understand how to improve their digital marketing strategy.
During the discussion, a brand executive asked Neil how a great brand can win against competitors with inferior product offerings that simply know how to game the algorithms and systems.
Neil assured the group that “the good guy” will win long-term if they’re willing to invest their time and effort into digital marketing best practices. “It takes time for algorithms to work. It takes time to build a brand,” he said. Investing in digital marketing won’t bring overnight success. But if you stay patient, your customers will recognize your superior products, they’ll help you create momentum in the algorithms, and you’ll ultimately win over competitors.
A resonating theme of the session was Neil’s encouragement to avoid putting all of your eggs in one ecommerce basket. For instance, when asked whether one sales platform or channel yields better results than another, he told attendees that there isn’t a one-size-fits-all answer for any brand.
A better way to think about digital marketing is to take an omnichannel approach—you can’t rely on just Amazon or Walmart, but you can’t do ecommerce without being on Amazon or Walmart, either. Instead, view each channel as an essential tool within your digital marketing tool kit. You can optimize and scale your overall sales strategy by starting with your most useful tool, sharpening it to perform its best, and then expanding your focus to optimizing a new tool and so on.
Over time, you’ll have a full range of highly-effective channel strategies driving traffic and conversions to your products–the best-case scenario for any ecommerce brand.
Different brands were interested in Neil’s thoughts about how platform updates would impact future digital marketing tactics. Neil offered this universal advice: “Focus on the things you can control.” In digital marketing (and, he added, in life) it’s never helpful to worry about or obsess over things you can’t change. As Google and iOS make updates to their algorithms and systems, all brands can do is focus on tried-and-true marketing tactics for all of the channels they use to promote and sell their products—another benefit of prioritizing a diversified sales strategy.
Finally, Neil heavily emphasized the importance of conversions over traffic. He said that, in his experience, where most brands are falling short and will fall short is in thinking of digital marketing as a way to drive traffic to products. They follow best practices for things like imagery and the copy in their paid ads, then move on.
Most brands are missing the opportunity to capture conversions because they’re not testing and improving their efforts. For the audience, Neil said that, based on a product’s industry, a brand could increase their conversions by 50% with truly optimized content. Better conversions mean lower digital marketing costs, too, and you can’t beat better results at a lower price.
The opportunity to connect with and learn from industry and global thought leaders and game changers like Neil Patel was one of the highlights of Accelerate22. As Neil so wisely said at the top of his session, “Never assume you know everything—you can learn from anyone.”
Are you ready to learn from the best and brightest in ecommerce? Join us on May 10-11th at Accelerate23. We hope you’ll join us in taking advantage of the opportunity to hear from world-class experts and collaborate with other executive brand leaders in an immersive, one-of-a-kind experience.
Register for Accelerate 2023 here.
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Entering the ecommerce landscape is a huge undertaking for any brand—it usually requires a large investment in resources and expertise to really be successful. Any brand can quickly get in over their heads trying to navigate the nuances of SEO, fulfillment and logistics, distribution control, listing optimization, and meeting the numerous other requirements and administrative tasks to show up well on marketplaces.
Unfortunately, because it’s so easy for third party, gray market, and unauthorized sellers to obtain and sell products online, many brands find themselves pressured to execute an ecommerce plan without the right resources to succeed on marketplaces and their other channels.
So, for brands looking to enter the ecommerce space or improve their current and future performance, it makes sense to partner with an ecommerce consultant.
Pattern’s global presence and proven success with hundreds of brands has allowed us to develop highly effective ecommerce consulting services. We can guide your brand to navigate issues both large and small in marketplaces worldwide. To maximize your ecommerce efforts, you’ll need to understand what an ecommerce consultant does and how to select one who drives the right value for your brand and products.
An ecommerce consultant is a specialist in the ecommerce space who can give you personalized guidance on how to market your products and grow their presence on digital marketplaces.
An ecommerce consultant should be able to analyze your brand, audience, category, opportunity, and current roadblocks and help you understand how to utilize your resources (or what resources are missing) to be most effective in capturing your opportunities in the ecommerce space.
Not sure how to evaluate a consultant? Here are 4 key attributes to look for as you make your choice.
At Pattern, we prioritize brand obsession for a reason—we know that a brand-centered mindset makes a crucial difference in the outcomes and results our partners achieve. So in our experience, when you begin your search for an ecommerce consultant, it’s important to look for a partner who is specialized in ecommerce, invested in the product, and passionate about helping brands build and improve their strategies. Typically, this means finding someone that consults exclusively for ecommerce marketplaces, rather than choosing a consultant who offers many different services.
It’s also important to avoid choosing a consulting partner who can’t deliver the right experience for your brand. The best indication of whether your potential consultant can do that is to review their history, data, and results with other brands. Ask if they’ve helped others in your selling category, if they’ve solved specific issues your brand is facing, and why they feel you are a good fit. The key is to leave the conversation feeling confident that you understand your consultants’ capabilities and whether or not they match up with your needs.
It’s best to pick a consultant who knows how to guide a brand onto and through multiple marketplaces worldwide. You’ll want to take a look at your long-term strategy and think about the regions and platforms you’re currently on and where you might want to take your brand in the future. If your consultant is truly great at what they do, they’ll be able to help you perform well enough with your current product roadmap that it’ll be a no-brainer to expand your presence at the right time.
The most effective partnership with an ecommerce consultant will be able to give you both recommendations and point you to solutions for making those changes in your planning, processes, and execution. Your time and money is valuable, so you want to make sure that you’re spending it as efficiently as possible as you follow your consultant’s advice. So, before you commit to an ecommerce consultant, ask about the resources and concrete solutions they typically recommend to the brands they work with.
Finding an ecommerce consultant that checks the boxes can be a difficult task. At Pattern, our entire focus and drive centers around giving brands the tools and resources they need to succeed on domestic and international ecommerce marketplaces.
With over 100 global ecommerce consultants across 10 global offices, we have the right tools to partner with brands across the world to achieve better ecommerce success. We give specialized advice, then make sure our partners have all the adequate SEO, social media, CRM, Amazon multi-channel fulfillment services, and ecommerce outsourcing services they need.
Interested in ecommerce consulting services? Set up a call here to learn what Pattern can do for your brand on global marketplaces.
If you’re interested in expanding your brand internationally, you’re probably familiar with Tmall. Tmall is Asia-Pacific’s (APAC) largest marketplace, and indisputably the biggest ecommerce powerhouse in the world. It represents a huge opportunity for many brands, but entering the space is also a big challenge to take on.
At Pattern, we recommend brands looking to enter international markets should first focus on dialing in their domestic presence. Once you’re satisfied that your brand is well-represented and optimized locally, you’re ready to think about tackling new regions, like APAC, and launching on marketplaces like Tmall. Our top advice for entering Tmall is to understand and strategize around its three most important metrics: service, delivery, and content.
Service, delivery, and content ratings are the three elements that make up Tmall’s Detailed Seller Rating (DSR) score. Each component is scored on a scale of 1-5 that is displayed publicly on your brand’s Tmall flagship store page. This is meant to help consumers decide whether or not to purchase your products.
DSR scores are important because they’re highly influential in driving conversions—customers see DSRs as a way to quickly understand if a brand is trustworthy and worth buying from. They also matter quite a bit to Tmall itself—they monitor these scores and will take action to close flagship stores with low scores.
Let’s go over each element of the DSR score and some steps you’ll need to take to achieve high ratings.
Service is a huge ecommerce component in APAC marketplaces. In most other regions, product listings are static, and consumers use content and reviews to make a decision about what to purchase. On Tmall, consumers want to interact with your brand and test its validity before buying—each transaction takes at least one human interaction to convert.
So, to get a great service rating, you’ll need to have a large, established customer service team dedicated to Tmall sales that can offer real, human touchpoints and very fast response times. To get an idea of the speed your agents should be capable of producing, in our Tmall benchmarking exercise, 92.5% of brands’ customer service agents replied to queries via live chat within 30 seconds, 5% replied within one minute and the remaining 2.5% of brands took longer than a minute. So, look for a Trade Partner (TP) that has enough resources to compete with those numbers, support your sales, and maintain a good DSR score.
Another thing you’ll really want to focus on is a high-quality delivery experience for consumers. As in other regions around the world, Tmall consumers have high expectations for their delivery experience. In our Chinese consumer polling report that targeted consumers buying from Tmall Global, we found that 6% expected same-day delivery, 15% expected next-day delivery, and 46% expected 2-5 day delivery.They want to receive their products fast and they want the products to be undamaged and pristine upon arrival.
So, to achieve a high score for your delivery capabilities, we highly recommend partnering with a TP or ecommerce accelerator like Pattern (which serves as a TP) who has the ability to facilitate your distribution. Make sure your TP has the right infrastructure in place to support high-quality logistics experiences for all of your consumers—they should have an established, well-oiled delivery process in place and the capability to fluidly add you to their current fulfillment system.
As in every digital marketplace, content is a huge component of the decision-making process for consumers on Tmall—they can’t touch your product with their hands or see it in person before buying, so it’s important they’re empowered to make a good decision on whether or not to purchase based on the videos, images, and copy.
The goal is to make all of the content and relevant information on your flagship site easily-accessible—consumers should be able to visit your page and make a decision about whether or not to buy without navigating to a new site/page and taking their conversions with them. Images with text and extensive product details are a great way to do this, as well as making sure your service team can speak to all aspects of your product with any consumers (via text or chat).
As the world’s foremost brand partner for ecommerce acceleration, Pattern truly understands the significance of international expansion. With regional offices around the world, Pattern knows how to successfully launch and grow brands on Tmall and other marketplaces, with the data, insights, and marketplace intelligence to build the metrics that matter.
It’s important to have a fantastic brand presence, a knowledgeable guide, and a clear go-forward strategy for your best chance at success. With our in-country resources, expert teams, and extensive experience in growing brands around the globe, Pattern can help you get there.
Set up a call to get your international expansion strategy in motion.