Elinor Li, Head of Business Unit 1 & Kyle He, Associate Operations Specialist: People of Pattern

Ronald Wu

April 4, 2022

 

Clea Boyd-Eedle

April 4, 2022

At Pattern, we believe our people are integral to our success. With more than 1,170 team members and 10 office locations across the globe, we’re proud to have some of the world’s best and brightest minds working to make Pattern great. Our #People of Pattern series puts a spotlight on our people – their responsibilities, achievements, and why they choose to work at Pattern.

This week we spoke with two members of our China team based in our Guangzhou office - Elinor Li, Head of Business Unit 1, and Kyle He, Associate Operations Specialist. Both joining us in mid-2021, they have leveraged their expertise to make great contributions to our operations in the Chinese market, in particular the selling of health supplements and healthcare products.

Could you tell me a bit about your role and experience working at Pattern?

Elinor: I started working at Pattern last August and am now leading one of the business units in Guangzhou, with healthcare products as my team’s focus. At Pattern, my main responsibility is building sales channels on Chinese local marketplaces for our brand partners. I am also in charge of compliance matters for the products we are selling, engaging with regulators on necessary licenses and documents for products to be on sale.

Kyle: I became a member of Pattern last July. My main responsibility here is to review marketing materials for healthcare products, as developed by my team members. I have pharmacological knowledge, thanks to my education and previous work experience. I ensure the accuracy of those materials in terms of context and highlight the product’s benefits to better resonate with customers. I am also involved in assisting our brand partners with any customs clearance issues. Pattern can help products move through customs quickly by explaining the product’s ingredients to the agents.

Why do you choose to work at Pattern?

Elinor: The great potential to grow is the main reason I chose to work at Pattern, as I saw its management team’s agility in running the business and thorough understanding of the Chinese market. Before Pattern, I worked at several state-owned enterprises, and worked with some global names in the pharmaceutical industry. I can tell Pattern’s flat organisational structure is the best fit for ecommerce nature, as it offers swiftness. For example, my team was requested by Tmall for a price adjustment on some product listings on the eve of Singles’ Day 2021. None of my previous workplaces would be able to accommodate such a short-notice request. Here, the leadership culture and organisational structure encourage fast reaction, allowing me and my team to tackle the challenge successfully.

Another thing I recognise is Pattern’s global expansion strategy. Most of our Chinese local competitors can only serve foreign brands with local offices in China. We are on the upper hand but Pattern, with the active collaboration among its talents in major markets around the globe, can provide professional service to clients in the same time zone and the same language.

Kyle: I graduated from a pharmaceutical university in China and was then hired at a state-run science academy. Under the leadership of a renowned scholar, I worked on research and development, production, marketing, amongst other responsibilities, for healthcare products and health supplements. It was an enlightening experience, but my development was hindered by the bureaucracy, due to the organisation’s complex structure and excessive regulations. I saw delivering concrete results as my sole purpose at the job. I eventually made up my mind to leave the private sector, striving for a more agile workplace to turn my knowledge into actions. At Pattern, I am pleased to contribute my expertise to a company that yields remarkable, tangible results.

What’s the most rewarding part of working at Pattern?

Elinor: Pattern has the ideal environment for me to fully exert my experience in the healthcare and ecommerce industries, as well as my bilingual communication skills in Chinese and English. What I enjoy most is the autonomy at work. Take the building of sales channels as an example. In my previous workplaces, I was expected to follow established rules, with narrow room to experiment with my ideas, even though I was in senior executive positions. Here, I have plenty of chances and sufficient trust and autonomy to plan, endeavour and execute the strategies I develop with my team. That’s exactly what I strive for in my career – to prove my capabilities in a fast-paced environment.

Kyle: My motivation at work is boosted greatly by Pattern’s workplace culture, particularly the close collaboration with team members that I never experienced at my previous workplaces. The lack of teamwork undermined efficiency, and eventually, those who were originally keen on delivering concrete business results became unmotivated. I am also grateful for having ample opportunities to extend my knowledge beyond my pharmacological profession. Since working with the ecommerce veterans here, I have learned a lot about doing ecommerce and data analytics. I have started applying these new skills to complement my original profession, trying to understand how consumers receive and interpret product information from another perspective. I trust that this new skill set is greatly beneficial to my future development in the ecommerce industry.

Why would you recommend working at Pattern?

Elinor: Pattern is an ideal place for people who are creative, capable, and willing to push themselves. Our workplace culture encourages discussion and exchange of ideas on an equal footing, which is not common among local companies. In traditional Chinese companies, it is the leaders who make the decision, while the team members simply execute their given orders. I am proud to see all Pattern’s people be so passionate about the work we do. We are happy to have autonomy at work that allows us to think, endeavour and implement what we want to achieve.

I also appeal to those who want to train themselves to the highest standard of ecommerce to join Pattern. We are setting the standard for how to form a partnership with foreign brands. We know some ecommerce agencies focus on results only. They overlook necessary and transparent communication with their brand partners. We always attach great importance to integrity when working with our partners. It is proven by not only the detailed and credible reports we provided, but also our enthusiasm to assist them to understand the market landscape and regulatory regime in China.

Kyle: The strategic mind and respect for knowledge of Pattern’s leaders make our company recommendable. I am delighted to see at that variety of talents are brought together to form a highly cooperative team. I know the young Chinese generation desires workplaces that offer reasonable autonomy at work and work-life balance – that’s exactly what Pattern offers. On the other hand, these innovative and energetic minds are essential for us to stand out from the fast-paced, ever-changing ecommerce market in China.

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Oct 4, 2022

What Are Amazon’s Advertising Products? Sponsored Product, Brand, & Display Ads

What Are Amazon’s Advertising Products? Sponsored Product, Brand, & Display Ads

Utilizing Amazon sponsored ads can be a smart way for a brand to drive greater traffic to a product listing and start increasing sales. While many brands still struggle to manage their advertising strategies, 30% of Amazon brand sellers increased their advertising budgets in 2022. As ecommerce executives (or even on the nose with VPs of ecommerce?)  approve their 2023 advertising budgets, it may be worth it to take a look at Amazon’s advertising products and the benefit they may have on increasing conversions. 

​​Pattern is the premier ecommerce accelerator with all of the expertise, data-driven insights, and technology brands need to gain control on Amazon and maintain their competitive niche. We know the high value of and how to utilize Amazon’s advertising products to drive the most traffic and conversions to benefit and accelerate your brand.

Here are Amazon’s three main advertising products you should know about in order to drive listing traffic to your products and increase conversions: 

For a brand executive who is selling their product on Amazon, you may not already know the differences between campaign type, so we will walk you through the differences and uses for each of these three ad campaigns.

Sponsored Product Ads

Sponsored Products are a mid-funnel advertising strategy that gives visibility to products above the top organic listings (see example below). This strategy uses custom keywords to get products in front of the consumers who are searching for them, however it can be used to capture new audiences as well.These cost-per-click (CPC) ads require no additional copy or images, but usually receive the most interaction of the campaigns and need to be monitored closely.

As you can see, these ads look just like an organic listing, however they say, “Sponsored,” on them. These types of ads can be especially effective forms of advertising because they tend to blend in with the organic results around them. With Sponsored Products, you can get your products in front of qualified customers who are searching for your product in such a way that doesn’t make them feel like they are being served an advertisement.

Sponsored Brand Ads

Sponsored Brand Ads are a top-of-funnel brand awareness tool and function on keywords. This ad format helps show a customer what they may be in need of and where to get it.  Commonly used to promote product lines or best sellers, a Sponsored Brand ad shows up as a banner above the search results (see example below). This type of ad requires that the brand showcase at least three separate products.

Unlike other campaigns used on the Amazon platform, Sponsored Brand ads require ad copy and a unique logo. These ads also can take customers to a custom landing page, or a page on the brand store, that way they get a clear and overall picture about who your brand is, what other products you sell, and why they can trust your brand

Sponsored Display Ads

Sponsored Display ads can be a tactic for top, middle, or bottom of the advertising funnel due to its varying targeting abilities. Although most commonly found under the bullet points of a detail page, these ads can also show in emails, newsletters, and even more locations off platform.

Unlike the previous ad campaigns discussed, sponsored display ads can target shopping behaviors, like repeat purchasers, similar product purchasers, and even people who viewed the detail page but did not buy. Sponsored Display ads help customers discover your brand, drive awareness, and create loyalty. 

The example above shows just one of the many placements Sponsored Display has.

Accelerate Your Sponsored Products With Pattern 

Rather than competing with each other, each of the three sponsored ad products focus on a different section of the sales funnel, allowing you to target your customers and hit your sales numbers, all while edging out possible competitors. When brands use these advertising campaigns, they can better optimize their ad budget to improve ROAS and build revenue. 

At Pattern, we have all the resources to help your brand build successful advertising and digital marketing campaigns on Amazon so you can increase traffic and conversions, which will in turn increase your revenue

Sept 27, 2022

Global Ecommerce Weekly News: 27th September 2022

Get up to date with this week's ecommerce headlines from around the globe. --- Amazon News --- Amazon drives renewable energy push with 71 new projects Amazon is planning to add 2.7 gigawatts of clean energy capacity through a couple of new projects as the company attempts to use 100% renewable energy by 2025. The ecommerce business will soon have a total of 329 renewable energy projects, generating 50,000 gigawatt hours of clean energy, which is equivalent to powering 4.6 million US homes every year. [Read more on Reuters](https://www.reuters.com/business/sustainable-business/amazon-drives-renewable-energy-push-with-71-new-projects-2022-09-21/) Amazon launches Prime Early Access Sale Amazon is launching a new 2-day shopping event for its Prime members only, beginning on the 11th of October. Across 15 countries, Prime customers will have access to the shopping event, with thousands of deals on offer globall, ranging from fashion to electronics to essentials. The event has the purpose of giving Prime users the chance to spread the cost of items over the winter months, 6 weeks ahead of Black Friday. [Read more on Charged Retail](https://www.chargedretail.co.uk/2022/09/26/prime-early-access-sale/) --- Other Marketplace News --- Shopify unveils new localisation tool Shopify is launching a new localisation tool, called Translate & Adapt, which works with Shopify Markets to offer localisation for sellers who are looking to expand into new markets. The tool translates a user’s online store into different languages, including product pages and information pages. Merchants are also able to create different shipping terms for each market using the new tool, which allows international expansion and offers a more localised consumer experience, unveiling new potential. [Read more on Ecommerce News](https://ecommercenews.eu/shopify-launches-new-localisation-tool/) Etsy is set to invest hundreds of millions into its marketing platform Etsy CEO claims that the company is on route to spend more than $570 million USD on marketing this year. Even during a time of macroeconomic pressure, inflation and rising interest rates, the company is preparing itself and its sellers for the upcoming holiday season and is focused on retaining interest from buyers. [Read more on Yahoo News](https://uk.news.yahoo.com/etsy-600-million-on-marketing-ceo-154054219.html) --- Other Ecommerce News --- Meta looks to cut costs by 10% in the coming months Meta employees are facing job redundancies as the company plans to cut its costs by 10% over the next few months. Meta reported a 22% YoY increase in costs and expenses, totalling over $20 billion USD. The cuts are expected to come in the form of job redundancies as a result of department reorganisations rather than formal layoffs. [Read more on Charged Retail](https://www.chargedretail.co.uk/2022/09/22/meta-to-slash-costs-by-10-over-coming-months/) DHL teams up with Quadient to offer smart locker deliveries in the UK DHL and tech company, Quadient, have partnered to offer smart lockers parcel pick-up throughout the UK. The new contactless, secure locker stations will give recipients more choice and flexibility to receive their parcels at a time and location best suited to them. The partnership plans to install 500 locker stations across the country by the end of 2022. [Read more on Charged Retail](https://www.chargedretail.co.uk/2022/09/21/dhl-partners-with-quadient-to-offer-smart-locker-delivery/) The online fashion market is set to be worth nearly $170 billion USD in 2025 The European online fashion retail market is set to grow 50% by 2025, with an online turnover of $170 billion USD, which is 33% of the retail branch’s total. Cross-border marketplaces prove to be the largest drivers of this growth, with online websites and apps like Vinted largely pushing the market’s online growth. Zalando recently became the largest cross-border fashion retailer/marketplace, responsible for 11.7% of the online market’s share. [Read more on Ecommerce News](https://ecommercenews.eu/online-fashion-market-worth-e175-billion-in-2025/)
Sept 22, 2022

How an Amazon SEO Agency Should Be Serving Your Brand

If you’re in the global ecommerce space, you are most likely aware of Amazon, and probably selling your products on the marketplace. With over $470 billion in sales in 2021 alone, Amazon stands as the third largest company in the world based on revenue. The ecommerce giant is a household name in the U.S. and working hard to grow its market share across five continents worldwide.

Having your products available on Amazon and being competitive there, though, are definitely two different things. If you want to really succeed on Amazon, you’ll need specialized insight into how Amazon works and how to make it work for you. So, for many brands, it’s a great idea to work with an Amazon Search Engine Optimization (SEO) agency.

At Pattern, Amazon SEO optimization service is one of our key competencies. We understand that technology, data-driven insights and expertise  are the most important tools brands can leverage to win top listing spots on digital marketplaces. With expert teams and years of experience, we help brands conquer the Profitability Death Spiral as they compete with other products and sellers online. We offer Amazon SEO agency services as a core solution to brands that need more resources to get ahead. 

What is an Amazon SEO Agency?

An Amazon SEO agency serves brands by improving their products’ rank and listing performance on Amazon. They make strategic decisions about ad spending and placement that lead to higher traffic, conversions, and revenue for ecommerce brands.

A great Amazon SEO Agency partner will:

Prioritize Your Success

Unfortunately, many Amazon SEO agencies profit in unfair ways from your brands’ perceived success based on the ROAS numbers they provide. This is done through including branded search terms in ROAS reports, which naturally skew listing performance

Let’s say, for instance, your brand is called “Annie’s” and you sell lollipops. Your brand has a very high likelihood of winning the top listing spots on Amazon for lollipop search terms that are paired with “Annie’s,” your brand name. So, SEO agencies will spend your ad money on those terms and report a very high ROAS. 

To avoid scenarios like these, it’s best to look for an agency that either calculates their profits on metrics other than your ROAS scores or weighs branded search terms differently in the performance metrics reports. Regardless of your Amazon SEO agency’s cost structure, you should align onbranded search terms before committing to a scope of work.

Provide Detailed Competitive Insight

A great indicator of a high-quality Amazon SEO agency is the level of insight they can provide into your competitors’ listing positioning and how it compares to yours. Data fanaticism is so important at Pattern that we’ve developed proprietary technology to display this exact information with precise detail for every brand we work with. In fact, you can find our free version here to see how you compare to some of your top competitors based on ASIN.

It’s certainly possible to improve your Amazon search performance with blind spending strategies. But a truly great solution will help you to know where your dollars are at their most powerful and competitive.

Reduce Your Ad Spend Over Time

Amazon’s A10 algorithm prioritizes customer satisfaction—it wants to show consumers the best products that align with their search intent to improve conversions and sales. So, the best way to gain momentum on Amazon is to work on incremental wins. 

Improving your performance on more obscure search terms that align with your customers’ search intent is a great way to increase ROAS for the long term. A10 will reward your success with better rankings on higher-volume search terms and the virtuous cycle can help you conquer your most-coveted listing spots. And the best part? This process of gaining momentum, if done right, will naturally decrease your ad spend over time as Amazon recognizes your value and works with you to keep your products at the top of consumers’ search results.

Amazon SEO Optimization and More

As an Amazon SEO specialist, Pattern knows how to help your brand win better success for long-term profitability on Amazon. With our data-driven tools and brilliant teams of ecommerce experts, we help brands with listing management, content optimization, Amazon ad strategies, and more.

Contact us to learn more about our SEO optimization services.