Most business owners understand the power of Amazon, but they don’t know how to reach their sales goals. Advertising campaigns are an obvious way to do this, but with CPC’s rapidly increasing in 2020, what else can be done that won’t break the bank?
Here are 6 free ways to increase your sales on Amazon and help you reach more potential customers.
SEO on Amazon** is a little different than on other platforms like Google. If you opt to not optimize your detail pages during peak holidays or seasonality shifts, you will decrease the likelihood of potential customers finding you when they type common phrases in. This means fewer clicks for you, and more for your competitors.
There are a lot of great ways to find keywords. You can review your competitors listings and see what key phrases they have throughout their detail pages. You can spend some time learning about Amazon’s ranking factors and see what keywords can help increase your rank in the category.
You’ll need to choose the right keywords, create relevant product titles, write persuasive product descriptions and bullet points, and utilize backend search terms on your product page.
If you have a vendor account, you can also go to the “Brand Analytics” tab under reports to find the most common searches on Amazon in the past 24 hours. This is great data that can help you see the shifts in searching behaviours and help you stay ahead of the curve.
A+ Content is designed to help sellers increase the conversion rate on the page. That’s because it allows you to overcome objections, showcase your unique value proposition, and delve deep into the features and benefits of your products. It’s also excellent for your ranking since Amazon considers the quality of your content as part of its algorithm.
It enables a brand owner to describe their brand/products offering in a compelling and unique way. You can provide descriptions, high-quality videos, custom copy, and even charts. If you’re a brand registered seller, you can use A+ Content to stand out from your competitors.
Eighty-four percent of people trust online reviews as much as a recommendation from a friend. Reviews also factor heavily into Amazon’s ranking algorithm.
These reviews are a powerful tool in your marketing toolbox. Encourage customers to leave reviews, especially with descriptions of usage, product pictures, or videos as these help build trust. Always respond politely to negative feedback to ensure you look engaged with current customers.
Be sure to collect reviews across different platforms to drive sales and increase your rankings.
“Amazon Experiments” is a new way of testing your detail pages to ensure that you are putting forth the best detail page experience. The best form of testing is when you have 2 A+ Content tests start and end at the same time, and you have a clear way of measuring success. We recommend detail page views, conversion rate, reach, and sales.
How does it work? Great question. There are 3 easy steps:
In your 7-8 image stacks, did you know that you can place a video there? And did you know that the majority of users review these videos before even reading the bullet points?
59% of executives say they would rather watch a video than read bullet points. Videos are very powerful to potential consumers.
You can utilize video to help tell your brand story and the benefits of the product. These videos can also be used further down the detail page as well as in advertising video campaigns (this placement costs money).
As the saying goes, “You can’t manage what you don’t measure.” Every change and update you make should be tracked so you can see what’s working . . . and what isn’t.
Purchasing trends are continually evolving, and your ability to access actionable insights can make or break your brand’s success on Amazon. Unfortunately, metrics from Amazon may not tell the whole picture, which is why it’s important to get your hands on the most relevant statistics.
Some of the ways we recommend doing this is through business reports inside of your Vendor or Seller Central account. It can show you patterns in purchasing behaviours that can help you make your next move.
There are also other tools off-platform that can be helpful, like Helium 10 or Viral launch. These tools can help you see category performance and rank changes.
You’ll also need to analyze your competitors. Look at their reviews, Prime eligibility, pricing, sales numbers, and the quality of their listing. You can compete in all of these areas, and basic competitor research will help you see opportunities for improvement.
Is your brand doing these six things well? We can run a custom Marketplace Performance Score for you to find out how well you’re doing and how you match up to competition. Reach out here to learn more about MPS and get a custom analysis for your brand.
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Entering the ecommerce landscape is a huge undertaking for any brand—it usually requires a large investment in resources and expertise to really be successful. Any brand can quickly get in over their heads trying to navigate the nuances of SEO, fulfillment and logistics, distribution control, listing optimization, and meeting the numerous other requirements and administrative tasks to show up well on marketplaces.
Unfortunately, because it’s so easy for third party, gray market, and unauthorized sellers to obtain and sell products online, many brands find themselves pressured to execute an ecommerce plan without the right resources to succeed on marketplaces and their other channels.
So, for brands looking to enter the ecommerce space or improve their current and future performance, it makes sense to partner with an ecommerce consultant.
Pattern’s global presence and proven success with hundreds of brands has allowed us to develop highly effective ecommerce consulting services. We can guide your brand to navigate issues both large and small in marketplaces worldwide. To maximize your ecommerce efforts, you’ll need to understand what an ecommerce consultant does and how to select one who drives the right value for your brand and products.
An ecommerce consultant is a specialist in the ecommerce space who can give you personalized guidance on how to market your products and grow their presence on digital marketplaces.
An ecommerce consultant should be able to analyze your brand, audience, category, opportunity, and current roadblocks and help you understand how to utilize your resources (or what resources are missing) to be most effective in capturing your opportunities in the ecommerce space.
Not sure how to evaluate a consultant? Here are 4 key attributes to look for as you make your choice.
At Pattern, we prioritize brand obsession for a reason—we know that a brand-centered mindset makes a crucial difference in the outcomes and results our partners achieve. So in our experience, when you begin your search for an ecommerce consultant, it’s important to look for a partner who is specialized in ecommerce, invested in the product, and passionate about helping brands build and improve their strategies. Typically, this means finding someone that consults exclusively for ecommerce marketplaces, rather than choosing a consultant who offers many different services.
It’s also important to avoid choosing a consulting partner who can’t deliver the right experience for your brand. The best indication of whether your potential consultant can do that is to review their history, data, and results with other brands. Ask if they’ve helped others in your selling category, if they’ve solved specific issues your brand is facing, and why they feel you are a good fit. The key is to leave the conversation feeling confident that you understand your consultants’ capabilities and whether or not they match up with your needs.
It’s best to pick a consultant who knows how to guide a brand onto and through multiple marketplaces worldwide. You’ll want to take a look at your long-term strategy and think about the regions and platforms you’re currently on and where you might want to take your brand in the future. If your consultant is truly great at what they do, they’ll be able to help you perform well enough with your current product roadmap that it’ll be a no-brainer to expand your presence at the right time.
The most effective partnership with an ecommerce consultant will be able to give you both recommendations and point you to solutions for making those changes in your planning, processes, and execution. Your time and money is valuable, so you want to make sure that you’re spending it as efficiently as possible as you follow your consultant’s advice. So, before you commit to an ecommerce consultant, ask about the resources and concrete solutions they typically recommend to the brands they work with.
Finding an ecommerce consultant that checks the boxes can be a difficult task. At Pattern, our entire focus and drive centers around giving brands the tools and resources they need to succeed on domestic and international ecommerce marketplaces.
With over 100 global ecommerce consultants across 10 global offices, we have the right tools to partner with brands across the world to achieve better ecommerce success. We give specialized advice, then make sure our partners have all the adequate SEO, social media, CRM, Amazon multi-channel fulfillment services, and ecommerce outsourcing services they need.
Interested in ecommerce consulting services? Set up a call here to learn what Pattern can do for your brand on global marketplaces.
If you’re interested in expanding your brand internationally, you’re probably familiar with Tmall. Tmall is Asia-Pacific’s (APAC) largest marketplace, and indisputably the biggest ecommerce powerhouse in the world. It represents a huge opportunity for many brands, but entering the space is also a big challenge to take on.
At Pattern, we recommend brands looking to enter international markets should first focus on dialing in their domestic presence. Once you’re satisfied that your brand is well-represented and optimized locally, you’re ready to think about tackling new regions, like APAC, and launching on marketplaces like Tmall. Our top advice for entering Tmall is to understand and strategize around its three most important metrics: service, delivery, and content.
Service, delivery, and content ratings are the three elements that make up Tmall’s Detailed Seller Rating (DSR) score. Each component is scored on a scale of 1-5 that is displayed publicly on your brand’s Tmall flagship store page. This is meant to help consumers decide whether or not to purchase your products.
DSR scores are important because they’re highly influential in driving conversions—customers see DSRs as a way to quickly understand if a brand is trustworthy and worth buying from. They also matter quite a bit to Tmall itself—they monitor these scores and will take action to close flagship stores with low scores.
Let’s go over each element of the DSR score and some steps you’ll need to take to achieve high ratings.
Service is a huge ecommerce component in APAC marketplaces. In most other regions, product listings are static, and consumers use content and reviews to make a decision about what to purchase. On Tmall, consumers want to interact with your brand and test its validity before buying—each transaction takes at least one human interaction to convert.
So, to get a great service rating, you’ll need to have a large, established customer service team dedicated to Tmall sales that can offer real, human touchpoints and very fast response times. To get an idea of the speed your agents should be capable of producing, in our Tmall benchmarking exercise, 92.5% of brands’ customer service agents replied to queries via live chat within 30 seconds, 5% replied within one minute and the remaining 2.5% of brands took longer than a minute. So, look for a Trade Partner (TP) that has enough resources to compete with those numbers, support your sales, and maintain a good DSR score.
Another thing you’ll really want to focus on is a high-quality delivery experience for consumers. As in other regions around the world, Tmall consumers have high expectations for their delivery experience. In our Chinese consumer polling report that targeted consumers buying from Tmall Global, we found that 6% expected same-day delivery, 15% expected next-day delivery, and 46% expected 2-5 day delivery.They want to receive their products fast and they want the products to be undamaged and pristine upon arrival.
So, to achieve a high score for your delivery capabilities, we highly recommend partnering with a TP or ecommerce accelerator like Pattern (which serves as a TP) who has the ability to facilitate your distribution. Make sure your TP has the right infrastructure in place to support high-quality logistics experiences for all of your consumers—they should have an established, well-oiled delivery process in place and the capability to fluidly add you to their current fulfillment system.
As in every digital marketplace, content is a huge component of the decision-making process for consumers on Tmall—they can’t touch your product with their hands or see it in person before buying, so it’s important they’re empowered to make a good decision on whether or not to purchase based on the videos, images, and copy.
The goal is to make all of the content and relevant information on your flagship site easily-accessible—consumers should be able to visit your page and make a decision about whether or not to buy without navigating to a new site/page and taking their conversions with them. Images with text and extensive product details are a great way to do this, as well as making sure your service team can speak to all aspects of your product with any consumers (via text or chat).
As the world’s foremost brand partner for ecommerce acceleration, Pattern truly understands the significance of international expansion. With regional offices around the world, Pattern knows how to successfully launch and grow brands on Tmall and other marketplaces, with the data, insights, and marketplace intelligence to build the metrics that matter.
It’s important to have a fantastic brand presence, a knowledgeable guide, and a clear go-forward strategy for your best chance at success. With our in-country resources, expert teams, and extensive experience in growing brands around the globe, Pattern can help you get there.
Set up a call to get your international expansion strategy in motion.