U.S. lawmakers proposed a bill on Monday, March 2, that would hold ecommerce companies liable for counterfeit products sold on their platforms.
The Shop Safe Act, proposed by a group of bipartisan House members, outlines a series of steps ecommerce companies like Amazon and eBay would be required to take to prevent the sale of counterfeit or “knockoff” items by third-party sellers on their platforms. Failing to take these steps would result in ecommerce companies being held liable for the sale, shifting the burden from consumers.
At its core, the Shop Safe Act is meant to hold ecommerce businesses responsible for the authenticity of products sold on their website in order to prevent the sale of counterfeit products.
Counterfeiters using ecommerce software have started to take advantage of the popularity of online shopping by using false credentials to create counterfeit listings that appear authentic. As a result, about 25% of Americans have unknowingly bought counterfeit products.
Particularly disturbing is the fact that many of these counterfeit items threaten consumers' health and safety. For example, a CNN report exposed a fake children's car seat sold on an ecommerce website that disintegrated in a 30-mph crash test.
The Organization for Economic Co-operation and Development (OECD) reported last year trade in counterfeit goods is at 3.3%, according to data from 2016, and that number is rising. Footwear, clothing, leather goods, electrical equipment, watches, medical equipment, perfumes, toys, jewelry, and pharmaceuticals made up the biggest share of counterfeit items in 2016, although there was also an increase in counterfeits such as branded guitars and construction materials.
The majority of fake goods originated in China and Hong Kong, as well as the United Arab Emirates, Turkey, Singapore, Thailand, and India. The United States was the country most affected by counterfeiting in 2016, followed by France, Italy, Switzerland, and Germany, although countries like Singapore, Hong Kong, Brazil, and China are also becoming targets, the OECD reported.
“Counterfeit products directly impact brands and consumers while also posing serious dangers to public health and safety,” said Rep. Martha Roby, R-AL, a member of the proposing committee, in a press release. “It is critically important we combat the sale of these harmful products online.”
The introduction of the Shop Safe Act shows the U.S. is starting to battle counterfeit goods more seriously and aggressively.
The Shop Safe Act is tailored to goods that have a health or safety impact, targeting counterfeit goods that would have the most serious consequences for consumers. The act would require ecommerce platforms to engage in “best practices,” which includes screening and vetting sellers and goods, penalizing repeat offenders and providing the best and most accurate information available for consumers.
If online platforms adhere to the act’s proposed best practices, the bill proposes they not be held liable for contributing to trademark infringement. Current law does not have a hard and fast rule for when a platform can be held liable for contributing to trademark infringement.
The “best practices” the bill would require ecommerce companies to adhere to when dealing with third-party sellers are as follows:
1. Verifying the seller’s identity, location, and contact information.
2. Requiring the seller to verify and attest that its goods are not counterfeit.
3. Conditioning the seller’s use of the platform on agreeing not to sell counterfeits and consenting to being sued in U.S. Court.
4. Displaying the seller’s identity, location, and contact information where the goods are made and from where the goods will be shipped.
5. Requiring sellers to use images that accurately depict the actual goods offered for sale and that the seller owns or has permission to use.
6. Using technology to screen for counterfeits before a seller’s goods appear on the platform.
7. Implementing a timely takedown process for removing listings for counterfeit goods.
8. Terminating sellers that have listed or sold counterfeit goods three times.
9. Screening sellers to prevent terminated sellers from rejoining or remaining on the platform under a different alias or storefront.
10. Sharing an infringing seller’s information with law enforcement and, upon request, the owner of the registered trademark.Complying with all of these rules will necessarily result in increased expenses for ecommerce businesses.
However, considering that the main point of the Shop Safe Act is to protect consumers, all ecommerce businesses should strive to comply with it as soon as possible to provide a safer shopping experience for their customers.
The proposed Shop Safe Act comes 10 years after the Supreme Court opted not to take on the 2004 case of Tiffany & Co. v. eBay, where Tiffany & Co. sued eBay, arguing the ecommerce company should be held liable for trademark infringement because the company knew its marketplace was being used to sell counterfeit or other infringing goods.
The U.S. Court of Appeals for the Second Circuit determined eBay was not liable for trademark infringement, because eBay itself did not sell the counterfeit goods. Another significant find in the case was that eBay routinely invested in anti-counterfeiting initiatives.
At Pattern, we take the issue of counterfeiting seriously. We can help screen products and give brands the tools to get back in control of unauthorized sellers. To learn more about the potential impact of the Shop Safe Act on sellers and how we can help, contact Pattern below.
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Peak season is almost upon us and with all signs pointing to it starting earlier than ever, with Christmas gifting searches now ramping up in August and September, it’s time to start preparing for peak. In this article, we’re sharing our top five tips for planning and preparing for peak season with Google Ads and the strategies required to get your Paid Search ready so you can drive success over this crucial period.
In 2021, gifting search terms started increasing in popularity in August. The general trend is that people are looking, researching and weighing their options early, so it’s best to start your Paid activity early to ensure that you’re capturing that early research traffic. This will help drive revenue alongside aiding those consumers who are in their research phase.
From 2020 to 2021, spend during Cyber Week actually only rose 2% but in the weeks leading up to it, it increased by 16%. However, Cyber Week is still the biggest period during the latter half of the year, accounting for 23% of all online spend by consumers over peak. Being prepared and starting early will help you to maximise your time during this period.
According to Google, 48% of global consumers have stopped buying or using a service due to privacy concerns. Privacy is front of mind when consumers are shopping online and we know that Google is phasing out 3rd party cookies in 2023. This is going to make it much harder to track users online and it’s something that brands need to think about this now – waiting isn’t an option.
From a Google Ads point of view, you want to ensure you have set up the Google Ads tag across your site and have enabled ‘Enhanced Conversions’, which ensures all conversions are tracked and allows you to monitor other actions such as ‘Add to Cart.’ This is relatively easy to set up, especially if you use ‘Google Tag Manager’.
It’s also vitally important that you build up your first-party data during this time as this is data you own and it can be used when targeting consumers that have provided your brand with their email address. Pattern’s own experience shows that by segmenting and using first-party data, you can see a 10% improvement in revenue and ROI.
A full-funnel approach is now more important than ever as consumers become more discerning and have more choices than ever of where to shop.
Pattern has seen success with Google Ads’ ‘Discovery Campaigns’ (image-based ads that appear on Google platforms such as Gmail and the Google app), which have driven success both from a traffic and revenue perspective.
The performance of these campaigns is significantly enhanced by adopting a segmented and nuanced approach to first-party data and incorporating these into your campaigns. Other options for a full-funnel approach include YouTube and testing bidding on keywords that are more representative of the research phase. (e.g. ‘best baby clothes’ for a baby clothes brand)
Earlier this year, Google announced that they were moving away from Smart Shopping and launched Performance Max. This is a new campaign type that incorporates features and placements from Smart Shopping but expands them onto other platforms such as Gmail but also alternative creative options, such as images and videos.
Since Google has already started automatically upgrading Smart Shopping campaigns to Performance Max, expect to see some fluctuations in the first 2 weeks following the switch over but results generally seem positive. We recommend upgrading sooner rather than later to limit any potential impact to peak period.
Peak period will be even more competitive than in 2021 and you’ll need your budgets to support this period, we recommend boosting budgets in October to start capturing that early peak traffic. As we enter November and the Cyber Period, start early and make sure you are capturing those consumers looking for early bargains, ensuring you are being nimble in your optimisations and reacting to the data that you are seeing.
Overall, peak period is vital to help drive your sales and by preparing early, you will see strong results and drive success for your brand. If you want to discuss how your brand can navigate this next peak period, contact us to discuss your options with our performance team now.
Entering the ecommerce landscape is a huge undertaking for any brand—it usually requires a large investment in resources and expertise to really be successful. Any brand can quickly get in over their heads trying to navigate the nuances of SEO, fulfillment and logistics, distribution control, listing optimization, and meeting the numerous other requirements and administrative tasks to show up well on marketplaces.
Unfortunately, because it’s so easy for third party, gray market, and unauthorized sellers to obtain and sell products online, many brands find themselves pressured to execute an ecommerce plan without the right resources to succeed on marketplaces and their other channels.
So, for brands looking to enter the ecommerce space or improve their current and future performance, it makes sense to partner with an ecommerce consultant.
Pattern’s global presence and proven success with hundreds of brands has allowed us to develop highly effective ecommerce consulting services. We can guide your brand to navigate issues both large and small in marketplaces worldwide. To maximize your ecommerce efforts, you’ll need to understand what an ecommerce consultant does and how to select one who drives the right value for your brand and products.
An ecommerce consultant is a specialist in the ecommerce space who can give you personalized guidance on how to market your products and grow their presence on digital marketplaces.
An ecommerce consultant should be able to analyze your brand, audience, category, opportunity, and current roadblocks and help you understand how to utilize your resources (or what resources are missing) to be most effective in capturing your opportunities in the ecommerce space.
Not sure how to evaluate a consultant? Here are 4 key attributes to look for as you make your choice.
At Pattern, we prioritize brand obsession for a reason—we know that a brand-centered mindset makes a crucial difference in the outcomes and results our partners achieve. So in our experience, when you begin your search for an ecommerce consultant, it’s important to look for a partner who is specialized in ecommerce, invested in the product, and passionate about helping brands build and improve their strategies. Typically, this means finding someone that consults exclusively for ecommerce marketplaces, rather than choosing a consultant who offers many different services.
It’s also important to avoid choosing a consulting partner who can’t deliver the right experience for your brand. The best indication of whether your potential consultant can do that is to review their history, data, and results with other brands. Ask if they’ve helped others in your selling category, if they’ve solved specific issues your brand is facing, and why they feel you are a good fit. The key is to leave the conversation feeling confident that you understand your consultants’ capabilities and whether or not they match up with your needs.
It’s best to pick a consultant who knows how to guide a brand onto and through multiple marketplaces worldwide. You’ll want to take a look at your long-term strategy and think about the regions and platforms you’re currently on and where you might want to take your brand in the future. If your consultant is truly great at what they do, they’ll be able to help you perform well enough with your current product roadmap that it’ll be a no-brainer to expand your presence at the right time.
The most effective partnership with an ecommerce consultant will be able to give you both recommendations and point you to solutions for making those changes in your planning, processes, and execution. Your time and money is valuable, so you want to make sure that you’re spending it as efficiently as possible as you follow your consultant’s advice. So, before you commit to an ecommerce consultant, ask about the resources and concrete solutions they typically recommend to the brands they work with.
Finding an ecommerce consultant that checks the boxes can be a difficult task. At Pattern, our entire focus and drive centers around giving brands the tools and resources they need to succeed on domestic and international ecommerce marketplaces.
With over 100 global ecommerce consultants across 10 global offices, we have the right tools to partner with brands across the world to achieve better ecommerce success. We give specialized advice, then make sure our partners have all the adequate SEO, social media, CRM, Amazon multi-channel fulfillment services, and ecommerce outsourcing services they need.
Interested in ecommerce consulting services? Set up a call here to learn what Pattern can do for your brand on global marketplaces.