We Tried Out Amazon Live. Here's How it Influenced Sales

Pattern Data Science

November 27, 2019

Livestreaming isn’t a new concept. Facebook, Instagram, and even international marketplaces like Taobao have used livestreaming to drive sales and traffic for years now. Amazon Live is a relatively new platform designed to help Amazon Sellers drive traffic and brand awareness to their products. But does Amazon’s livestreaming service actually drive sales? How big of a difference does it make? 

Pattern’s creative team tried out Amazon Live with our brand partner Owlet. Here we’ll share some of the results and why or why not your brand may consider utilizing Amazon livestreaming as a tool to increase sales and product discovery.

Amazon Live, Amazon's livestreaming service, recently launched this year. The discovery and promotion platform allows sellers to give customers deals and showcase their products.

Screenshot from Amazon.com/Live

First thing’s first: What is Amazon Live and how does it work?

Amazon Live is an interactive streaming feed where brands can show live video to introduce their brand and demonstrate how their product works. Sellers can highlight product listings and create customer banners with product promotions on a carousel below the live video. Customers can then interact with the live video, leave questions in the comments sections, or chat with hosts. 

To create a livestream on Amazon, you have to be a U.S. Professional Seller registered in Amazon Brand Registry or a or U.S. Vendor. All livestreams are created through the Amazon Live Creator mobile app, so you’ll need an iOS device to set things up.

To create an Amazon Livestream, sellers have to download the Amazon Live Creator mobile application on an iOS device. They can then create live video campaigns to promote their products and increase sales.

Screenshot from https://apps.apple.com/us/app/amazon-live-creator/id1265170914

Livestreams can then be recorded either in advance and scheduled to go up at a later date, or they can go up in real time. Amazon recommends using a video encoder and external camera rather than your mobile phone to ensure quality video, though brands can use either.

Amazon Live events are discoverable on the Amazon.com/Live page, product detail pages, Amazon Stores, and the Amazon mobile app under “Amazon Live.”

Amazon Livestreams can be found on product detail pages, the Amazon Live URL, Amazon Shopping for Fire TV app, and your Amazon Store.

Screenshots from https://www.amazon.com/b/?node=19118335011

Results from Owlet’s Amazon Live event

We used Amazon Live to kick off a sale with our brand partner Owlet in September. Pattern’s creative team set up a studio at our Lehi HQ complete with a baby crib, two hosts, and Owlet products ready to display.

This short video sample shows some of our setup for Owlet's live event:

Here are some of the key outcomes we measured after the Live event and sale: 

Our partner Owlet experienced an increase in sales due to their Amazon Live event. The livestream was a success and page views and sessions all experienced increases.
  • Owlet sales (green represents actual sales in the graph at right), page views, and sessions all spiked. 

  • Owlet increased sales by approximately 9-16% throughout the whole week of the Live event and sale. 

  • We estimate Owlet’s Best Seller Ranking for their sock monitor improved by 70%, and improved by 69% for their camera during that week.

  • However, the improved rankings of both individual products seemed to cannibalize some of the BSR for the sock/camera combo, dropping BSR for the bundle by some 12%.

Overall, the event was a success. However, it is important to note that the increase in sales was most likely due to a combination of traffic from the Amazon Live event and ongoing sale Owlet offered.

“We are very excited about Amazon Live,” said Jared Mason, Director of Brand Management and Owlet’s Brand Manager. “It was a great opportunity for Owlet to reach out directly to their customers on the Amazon platform and really connect with them. We were able to tell Owlet's story and why they were founded, as well as to show the products.”

Should I use Amazon livestreaming?

Even though Amazon Live had some unintended results for Owlet’s bundle products, we found Amazon Live to be an effective tool for kicking off a major sale and increasing awareness overall. If you’re considering using Amazon Live in the future, here are some pros and cons you might consider weighing before diving in.

Pro:

It’s free. Amazon rarely gives sellers tools to promote their products without making them pay for it, so taking advantage of livestreaming could be beneficial if you have the creative resources already in place to make the most of it. 

Con:

Consumers may not engage well with low-quality videos. Although the service is free, if you don’t already have a creative team with the resources to make it happen (and represent your brand well), blurry videos and confusing dialogue may inadvertently turn customers off your product instead.

Having a partner like Pattern who offers full creative resources (at no added cost) can help mitigate some of those resource issues and make additional Amazon offerings like livestreaming worth a try.

Influencer livestreams are already popular on websites like Taobao. If Amazon Live can expand to incorporate influencer marketing, it could be a great opportunity for Amazon sellers to incorporate livestreaming into their eCommerce strategies.

Pro:

Livestreaming on Amazon is a small part of a growing market. Mastering it early could prove extremely beneficial if the streaming service continues to grow. For example, some livestream influencers on Taobao in China have followings well into the millions. These, in turn, draw millions of revenue in sales for the platform.

Con:

Influencer marketing can be expensive, and Amazon Live doesn’t quite lend itself to influencer marketing just yet. Plus, Amazon Live is still a fledgling service—it doesn’t even have its own place on Amazon’s website navigation yet. Time will tell if Amazon will change the way livestreaming works to incorporate more lucrative marketing tactics or stay the same.

Pattern’s Amazon experts keep our partners up to date on the latest in eCommerce news and trends. Our team helps our partners gauge whether influencer marketing on Amazon Live should be part of their Amazon strategy.

Reach out below to learn how a Pattern partnership can help you incorporate Amazon Live and livestreaming to your eCommerce strategy.

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Sept 26, 2022

Top 5 Ways to Prepare for Peak with Google Ads

Peak season is almost upon us and with all signs pointing to it starting earlier than ever, with Christmas gifting searches now ramping up in August and September, it’s time to start preparing for peak. In this article, we’re sharing our top five tips for planning and preparing for peak season with Google Ads and the strategies required to get your Paid Search ready so you can drive success over this crucial period.

1. Go Early

In 2021, gifting search terms started increasing in popularity in August. The general trend is that people are looking, researching and weighing their options early, so it’s best to start your Paid activity early to ensure that you’re capturing that early research traffic. This will help drive revenue alongside aiding those consumers who are in their research phase.

From 2020 to 2021, spend during Cyber Week actually only rose 2% but in the weeks leading up to it, it increased by 16%. However, Cyber Week is still the biggest period during the latter half of the year, accounting for 23% of all online spend by consumers over peak. Being prepared and starting early will help you to maximise your time during this period.

2. Get Ready for Privacy Changes

 According to Google, 48% of global consumers have stopped buying or using a service due to privacy concerns. Privacy is front of mind when consumers are shopping online and we know that Google is phasing out 3rd party cookies in 2023. This is going to make it much harder to track users online and it’s something that brands need to think about this now – waiting isn’t an option.

From a Google Ads point of view, you want to ensure you have set up the Google Ads tag across your site and have enabled ‘Enhanced Conversions’, which ensures all conversions are tracked and allows you to monitor other actions such as ‘Add to Cart.’ This is relatively easy to set up, especially if you use ‘Google Tag Manager’.

It’s also vitally important that you build up your first-party data during this time as this is data you own and it can be used when targeting consumers that have provided your brand with their email address. Pattern’s own experience shows that by segmenting and using first-party data, you can see a 10% improvement in revenue and ROI.

3. Ensure Consumers Can Discover your Brand

A full-funnel approach is now more important than ever as consumers become more discerning and have more choices than ever of where to shop.

Pattern has seen success with Google Ads’ ‘Discovery Campaigns’ (image-based ads that appear on Google platforms such as Gmail and the Google app), which have driven success both from a traffic and revenue perspective.

The performance of these campaigns is significantly enhanced by adopting a segmented and nuanced approach to first-party data and incorporating these into your campaigns. Other options for a full-funnel approach include YouTube and testing bidding on keywords that are more representative of the research phase. (e.g. ‘best baby clothes’ for a baby clothes brand)

4. Get Moving with Performance Max

Earlier this year, Google announced that they were moving away from Smart Shopping and launched Performance Max. This is a new campaign type that incorporates features and placements from Smart Shopping but expands them onto other platforms such as Gmail but also alternative creative options, such as images and videos.

Since Google has already started automatically upgrading Smart Shopping campaigns to Performance Max, expect to see some fluctuations in the first 2 weeks following the switch over but results generally seem positive. We recommend upgrading sooner rather than later to limit any potential impact to peak period.

5. Flight Budgets Accordingly

Peak period will be even more competitive than in 2021 and you’ll need your budgets to support this period, we recommend boosting budgets in October to start capturing that early peak traffic. As we enter November and the Cyber Period, start early and make sure you are capturing those consumers looking for early bargains, ensuring you are being nimble in your optimisations and reacting to the data that you are seeing.

Overall, peak period is vital to help drive your sales and by preparing early, you will see strong results and drive success for your brand. If you want to discuss how your brand can navigate this next peak period, contact us to discuss your options with our performance team now.

Sept 20, 2022

4 Ecommerce Consultant Must-Haves

Entering the ecommerce landscape is a huge undertaking for any brand—it usually requires a large investment in resources and expertise to really be successful. Any brand can quickly get in over their heads trying to navigate the nuances of SEO, fulfillment and logistics, distribution control, listing optimization, and meeting the numerous other requirements and administrative tasks to show up well on marketplaces. 

Unfortunately, because it’s so easy for third party, gray market, and unauthorized sellers to obtain and sell products online, many brands find themselves pressured to execute an ecommerce plan without the right resources to succeed on marketplaces and their other channels.

So, for brands looking to enter the ecommerce space or improve their current and future performance, it makes sense to partner with an ecommerce consultant.

Pattern’s global presence and proven success with hundreds of brands has allowed us to develop highly effective ecommerce consulting services. We can guide your brand to navigate issues both large and small in marketplaces worldwide. To maximize your ecommerce efforts, you’ll need to understand what an ecommerce consultant does and how to select one who drives the right value for your brand and products. 

What is an Ecommerce Consultant?

An ecommerce consultant is a specialist in the ecommerce space who can give you personalized guidance on how to market your products and grow their presence on digital marketplaces.

An ecommerce consultant should be able to analyze your brand, audience, category, opportunity, and current roadblocks and help you understand how to utilize your resources (or what resources are missing) to be most effective in capturing your opportunities in the ecommerce space.

Not sure how to evaluate a consultant? Here are 4 key attributes to look for as you make your choice.

1. Brand Obsession/Specialization/Passion

At Pattern, we prioritize brand obsession for a reason—we know that a brand-centered mindset makes a crucial difference in the outcomes and results our partners achieve. So in our experience, when you begin your search for an ecommerce consultant, it’s important to look for a partner who is specialized in ecommerce, invested in the product, and passionate about helping brands build and improve their strategies. Typically, this means finding someone that consults exclusively for ecommerce marketplaces, rather than choosing a consultant who offers many different services. 

2. Proven Results

It’s also important to avoid choosing a consulting partner who can’t deliver the right experience for your brand. The best indication of whether your potential consultant can do that is to review their history, data, and results with other brands. Ask if they’ve helped others in your selling category, if they’ve solved specific issues your brand is facing, and why they feel you are a good fit. The key is to leave the conversation feeling confident that you understand your consultants’ capabilities and whether or not they match up with your needs.

3. Wide Range of Marketplace Expertise

It’s best to pick a consultant who knows how to guide a brand onto and through multiple marketplaces worldwide. You’ll want to take a look at your long-term strategy and think about the regions and platforms you’re currently on and where you might want to take your brand in the future. If your consultant is truly great at what they do, they’ll be able to help you perform well enough with your current product roadmap that it’ll be a no-brainer to expand your presence at the right time.

4. Network of Resources

The most effective partnership with an ecommerce consultant will be able to give you both recommendations and point you to solutions for making those changes in your planning, processes, and execution. Your time and money is valuable, so you want to make sure that you’re spending it as efficiently as possible as you follow your consultant’s advice. So, before you commit to an ecommerce consultant, ask about the resources and concrete solutions they typically recommend to the brands they work with.

Achieve Your Ecommerce Goals With Pattern

Finding an ecommerce consultant that checks the boxes can be a difficult task. At Pattern, our entire focus and drive centers around giving brands the tools and resources they need to succeed on domestic and international ecommerce marketplaces. 

With over 100 global ecommerce consultants across 10 global offices, we have the right tools to partner with brands across the world to achieve better ecommerce success. We give specialized advice, then make sure our partners have all the adequate SEO, social media, CRM, Amazon multi-channel fulfillment services, and ecommerce outsourcing services they need.

Interested in ecommerce consulting services? Set up a call here to learn what Pattern can do for your brand on global marketplaces.

Sept 20, 2022

Global Ecommerce Weekly News: 20th September 2022

Get up to date with this week's ecommerce headlines from around the globe. --- Amazon News --- Amazon to raise pay and add extra work benefits for delivery drivers Following the rise in fuel prices and protests by Amazon workers, the ecommerce giant is raising its delivery drivers’ pay and adding more work benefits. Amazon has mentioned that it will be investing $450 million into rate increases along with an education program and a Delivery Service Partners program. [Read more on Charged Retail](https://www.chargedretail.co.uk/2022/09/14/amazon-to-raise-delivery-drivers-pay-and-add-more-work-benefits/) Amazon announces it will give away shipping software to merchants at no cost Amazon has recently announced that it will be giving ecommerce merchants free software to manage shopper orders on and off its platform as it extends its reach. The ecommerce giant will be ending monthly costs for sellers using Veeqo, a shipping software it recently acquired and instead offer to them a new, free shipping software. [Read more on Charged Retail](https://www.chargedretail.co.uk/2022/09/16/amazon-to-give-away-shipping-software-to-merchants/) --- Other Marketplace News --- Walmart unveils new virtual fitting rooms In an effort to drive clothing sales, Walmart has launched virtual fitting rooms while competitors reduce spending amid the cost of living crisis. The virtual try-on tool can be used by Walmart customers to virtually measure the clothing items and see how the products would look on them. Shoppers will now be able to see how over 270,000 clothing items on Walmart’s ecommerce site would look on their bodies. [Read more on Charged Retail](https://www.chargedretail.co.uk/2022/09/15/walmart-launches-virtual-fitting-rooms-to-drive-clothing-sales/?utmsource=Retail+Gazette+Subscribers&utmcampaign=2da7f0f8f8-EMAILCAMPAIGN202209150742&utmmedium=email&utmterm=0d23e2768b6-2da7f0f8f8-61040615) THG slashes sales and profit expectations The Hut Group has slashed its forecasts for 2022 as rising interest rates, inflation and energy costs take a toll on consumers. Previously, THG estimated its sales growth to be between 22-25% but after a recent evaluation, has lowered this prediction to between 10-15%. Initial predictions did not take into account the negative effects of ceasing sales in Russia and Ukraine along with the impact that the cost-of-living has had on consumer spending. [Read more on Charged Retail](https://www.chargedretail.co.uk/2022/09/15/thg-slashes-forecast-as-cost-of-living-crisis-hits-consumers-wallets/) --- Other Ecommerce News --- DHL and Post Office team up to provide click and collect services Through a partnership between delivery company, DHL and Post Office, a new click and collect service is to be tested at Post Offices before rolling out to over 1000 branches across the UK. Online shoppers will now have the option of choosing their local Post Office as a collection point, and DHL will fulfil the delivery aspect, opening up networks for both parties. [Read more on Charged Retail](https://www.chargedretail.co.uk/2022/09/14/post-office-partners-with-dhl-express-to-provide-click-and-collect-services/) US consumer watchdog plans to further regulate the BNPL sector The US Consumer Financial Protection Bureau (CFPB) has raised concerns regarding the collection of consumer data and the fast-growing nature of the BNPL sector, which includes companies such as Affirm and Klarna. The CFPB is worried that these companies could be negatively impacting consumers’ financial health and aims to put better regulations in place to ensure consumers are safe and empowered. [Read more on Charged Retail](https://www.chargedretail.co.uk/2022/09/16/us-consumer-watchdog-to-start-regulating-bnpl-sector/) Japanese ecommerce market estimated to grow by 6.9% in 2022 The ecommerce market in Japan, largely dominated by domestic online retailers including Reakuten and Mercari, is set to reach $194.3 billion USD in 2022, after seeing an annual compound growth rate of 5.2% between 2018 and 2021. This makes Japan the fourth leading ecommerce market globally, following China, the US, and the UK. [Read more on Charged Retail](https://www.chargedretail.co.uk/2022/09/13/japan-ecommerce-market-to-grow-by-6-9-in-2022/) Ecommerce brands are spending more on TikTok ads TikTok may soon be surpassing Facebook and Google as the most lucrative advertising channel, with ecommerce brands spending 60% more on TikTok ads in Q2. Facebook is still ahead as the top choice for ecommerce advertisers but only grew by 5.6% from Q1, while Google grew 20.5% in Q2, and Snap declined 10.8% in Q2. [Read more on SearchEngineLand](https://searchengineland.com/ecommerce-brands-spent-60-more-on-tiktok-ads-in-q2-387876)