Developing a great product is the first step to successfully selling on Walmart.com. The next step? Crafting a high-quality product listing that ensures your product will both show up in product searches and convince shoppers to click “Add to Cart.” Without solid product listings, your products—no matter how great they may be—won’t be seen or purchased.
While high-quality product listings are important on every online marketplace, there are some special considerations you should make while selling on Walmart.com. Whether you’re a veteran or novice on the mega corporation’s online marketplace, the tips below can help you better understand Walmart’s system and optimize your listings to increase both traffic and conversion.
Walmart’s Listing Quality Dashboard is a free tool available to help all Walmart sellers optimize their product listings. The dashboard gives each product listing a quality score out of 100 based on four listing factors: content and discoverability, offer, ratings and reviews, and post-purchase quality.
The content and discoverability score is determined by the clarity and descriptiveness of titles, descriptions, images, and attributes. The offer category is based on product prices, delivery speeds, and in-stock rates. The ratings and reviews category depends on how customers review your product, and post-purchase quality looks at both delivery defects on rates of cancellations and returns.
In addition to the score itself, the dashboard also gives sellers tips to make the listing more effective and thus improve the quality score. The suggestions may tell you if your text is too short or too long, missing keywords, or contains grammatical errors. It’s important to fine-tune your listing to keep your score high—a higher score means your listing will appear higher in Walmart’s organic search rank.
A high score on Walmart’s Listing Quality Dashboard means your product will rank higher in searches, helping you reach as many potential customers as possible. Walmart is constantly scoring your listing, and the moment your listing quality score drops, your search rank will drop, too.
Consistently high listing quality scores can also help earn sellers a Pro Seller badge, which Walmart describes as “a mark of excellence given to top-performing Marketplace sellers.” This badge can help you win the Buy Box, outrank competing listings, and build consumer confidence in your brand.
Listing scores aren’t the only reason it’s important to optimize your listings—quality listings also improve customer experience, which instills consumer trust in your product and leads to higher conversion rates. To build as much consumer confidence as possible, you should have quality information and consistent branding for your product listings across all marketplaces, not just Walmart. Take care to avoid channel conflict at all costs. The consumer is more likely to trust your brand if it tells a consistent story between Amazon, eBay, Walmart, and any other marketplaces. Plus, if your product is cheaper on one marketplace, you're most likely going to see a drop in sales on the marketplaces with the higher price.
The Listing Quality Dashboard makes it easy for sellers to define a high-quality listing. Sellers should focus on the same factors that Walmart prioritizes: content and discoverability, offer, ratings and reviews, and post-purchase quality.
To earn a high listing quality score, you’ll first want to optimize your listing title. The goal is to include as many key attributes in the product title as you can—like the product’s size or color—while still keeping it concise. The optimal title length varies from category to category, but Walmart’s Listing Quality Dashboard will give you feedback so you know the ideal length for your specific product. In many cases, optimal Walmart titles are shorter than titles that may perform well on marketplaces like Amazon.
The description is another key aspect of Walmart listings that convert. Just like with the title, the key factors to consider are the keywords, complexity, and description length. If your description is too short or too long Walmart will dock your listing quality score, which will affect your organic search rank on-site.
Your listings should include at least six high-quality images. Lower-quality images will not only turn potential customers away from your product but will also lead Walmart to dock your listing quality.
High-quality Walmart listings also include as many discoverability attributes as possible. These attributes are anything that can help shoppers find your product on Walmart.com—they may include the product size, count, brand, color, condition or flavor. Based on the product category, the Listing Quality Dashboard knows what attributes your product should have listed, and it will dock your listing quality score if you’re missing any of those attributes.
To get the best score possible—and thus the most exposure and sales possible—your products should be competitively priced, consistently in stock, and delivered quickly.
If you’re struggling to deliver your products quickly, Walmart offers several different options that may help. Walmart ThreeDay shipping is available for all Walmart sellers, and sellers can request access to Walmart TwoDay shipping in Seller Center. If neither of those options fits your brand’s needs and capabilities, Walmart also offers discounted carrier rates, Walmart Fulfillment Services, and a partnership with Deliverr.
Consumer reviews and ratings are also considered to determine your listing quality and ranking. High-quality products, detailed listings, and top-notch customer service all contribute to positive organic reviews. To get more reviews quickly, you can participate in Walmart’s Spark Reviewer Program or partner with Bazaarvoice.
Minimizing delivery defects, returns, and cancellations will also help your listings rank higher in search results. Accurate descriptions and high-quality images, which we’ve already discussed, go a long way to ensure customers feel confident in what they are ordering, making them less likely to cancel or return their orders.
If you need help optimizing your brand’s Walmart listings, you’re in the right place. Our ecommerce experts are equipped to improve your brand’s presence on Walmart.com and increase both traffic and conversion—at no cost to you. Schedule your free consultation today.
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Peak season is almost upon us and with all signs pointing to it starting earlier than ever, with Christmas gifting searches now ramping up in August and September, it’s time to start preparing for peak. In this article, we’re sharing our top five tips for planning and preparing for peak season with Google Ads and the strategies required to get your Paid Search ready so you can drive success over this crucial period.
In 2021, gifting search terms started increasing in popularity in August. The general trend is that people are looking, researching and weighing their options early, so it’s best to start your Paid activity early to ensure that you’re capturing that early research traffic. This will help drive revenue alongside aiding those consumers who are in their research phase.
From 2020 to 2021, spend during Cyber Week actually only rose 2% but in the weeks leading up to it, it increased by 16%. However, Cyber Week is still the biggest period during the latter half of the year, accounting for 23% of all online spend by consumers over peak. Being prepared and starting early will help you to maximise your time during this period.
According to Google, 48% of global consumers have stopped buying or using a service due to privacy concerns. Privacy is front of mind when consumers are shopping online and we know that Google is phasing out 3rd party cookies in 2023. This is going to make it much harder to track users online and it’s something that brands need to think about this now – waiting isn’t an option.
From a Google Ads point of view, you want to ensure you have set up the Google Ads tag across your site and have enabled ‘Enhanced Conversions’, which ensures all conversions are tracked and allows you to monitor other actions such as ‘Add to Cart.’ This is relatively easy to set up, especially if you use ‘Google Tag Manager’.
It’s also vitally important that you build up your first-party data during this time as this is data you own and it can be used when targeting consumers that have provided your brand with their email address. Pattern’s own experience shows that by segmenting and using first-party data, you can see a 10% improvement in revenue and ROI.
A full-funnel approach is now more important than ever as consumers become more discerning and have more choices than ever of where to shop.
Pattern has seen success with Google Ads’ ‘Discovery Campaigns’ (image-based ads that appear on Google platforms such as Gmail and the Google app), which have driven success both from a traffic and revenue perspective.
The performance of these campaigns is significantly enhanced by adopting a segmented and nuanced approach to first-party data and incorporating these into your campaigns. Other options for a full-funnel approach include YouTube and testing bidding on keywords that are more representative of the research phase. (e.g. ‘best baby clothes’ for a baby clothes brand)
Earlier this year, Google announced that they were moving away from Smart Shopping and launched Performance Max. This is a new campaign type that incorporates features and placements from Smart Shopping but expands them onto other platforms such as Gmail but also alternative creative options, such as images and videos.
Since Google has already started automatically upgrading Smart Shopping campaigns to Performance Max, expect to see some fluctuations in the first 2 weeks following the switch over but results generally seem positive. We recommend upgrading sooner rather than later to limit any potential impact to peak period.
Peak period will be even more competitive than in 2021 and you’ll need your budgets to support this period, we recommend boosting budgets in October to start capturing that early peak traffic. As we enter November and the Cyber Period, start early and make sure you are capturing those consumers looking for early bargains, ensuring you are being nimble in your optimisations and reacting to the data that you are seeing.
Overall, peak period is vital to help drive your sales and by preparing early, you will see strong results and drive success for your brand. If you want to discuss how your brand can navigate this next peak period, contact us to discuss your options with our performance team now.
Entering the ecommerce landscape is a huge undertaking for any brand—it usually requires a large investment in resources and expertise to really be successful. Any brand can quickly get in over their heads trying to navigate the nuances of SEO, fulfillment and logistics, distribution control, listing optimization, and meeting the numerous other requirements and administrative tasks to show up well on marketplaces.
Unfortunately, because it’s so easy for third party, gray market, and unauthorized sellers to obtain and sell products online, many brands find themselves pressured to execute an ecommerce plan without the right resources to succeed on marketplaces and their other channels.
So, for brands looking to enter the ecommerce space or improve their current and future performance, it makes sense to partner with an ecommerce consultant.
Pattern’s global presence and proven success with hundreds of brands has allowed us to develop highly effective ecommerce consulting services. We can guide your brand to navigate issues both large and small in marketplaces worldwide. To maximize your ecommerce efforts, you’ll need to understand what an ecommerce consultant does and how to select one who drives the right value for your brand and products.
An ecommerce consultant is a specialist in the ecommerce space who can give you personalized guidance on how to market your products and grow their presence on digital marketplaces.
An ecommerce consultant should be able to analyze your brand, audience, category, opportunity, and current roadblocks and help you understand how to utilize your resources (or what resources are missing) to be most effective in capturing your opportunities in the ecommerce space.
Not sure how to evaluate a consultant? Here are 4 key attributes to look for as you make your choice.
At Pattern, we prioritize brand obsession for a reason—we know that a brand-centered mindset makes a crucial difference in the outcomes and results our partners achieve. So in our experience, when you begin your search for an ecommerce consultant, it’s important to look for a partner who is specialized in ecommerce, invested in the product, and passionate about helping brands build and improve their strategies. Typically, this means finding someone that consults exclusively for ecommerce marketplaces, rather than choosing a consultant who offers many different services.
It’s also important to avoid choosing a consulting partner who can’t deliver the right experience for your brand. The best indication of whether your potential consultant can do that is to review their history, data, and results with other brands. Ask if they’ve helped others in your selling category, if they’ve solved specific issues your brand is facing, and why they feel you are a good fit. The key is to leave the conversation feeling confident that you understand your consultants’ capabilities and whether or not they match up with your needs.
It’s best to pick a consultant who knows how to guide a brand onto and through multiple marketplaces worldwide. You’ll want to take a look at your long-term strategy and think about the regions and platforms you’re currently on and where you might want to take your brand in the future. If your consultant is truly great at what they do, they’ll be able to help you perform well enough with your current product roadmap that it’ll be a no-brainer to expand your presence at the right time.
The most effective partnership with an ecommerce consultant will be able to give you both recommendations and point you to solutions for making those changes in your planning, processes, and execution. Your time and money is valuable, so you want to make sure that you’re spending it as efficiently as possible as you follow your consultant’s advice. So, before you commit to an ecommerce consultant, ask about the resources and concrete solutions they typically recommend to the brands they work with.
Finding an ecommerce consultant that checks the boxes can be a difficult task. At Pattern, our entire focus and drive centers around giving brands the tools and resources they need to succeed on domestic and international ecommerce marketplaces.
With over 100 global ecommerce consultants across 10 global offices, we have the right tools to partner with brands across the world to achieve better ecommerce success. We give specialized advice, then make sure our partners have all the adequate SEO, social media, CRM, Amazon multi-channel fulfillment services, and ecommerce outsourcing services they need.
Interested in ecommerce consulting services? Set up a call here to learn what Pattern can do for your brand on global marketplaces.