To say ecommerce is a big opportunity for brands is an understatement. Ecommerce is on pace to do $6 trillion in sales in 2024, and $7 trillion by 2025. Not only is is the global indstury growing, currently about 18% of all retail sales in the U.S. go through ecommerce, making the local industry just as appealing.
But thriving on ecommerce isn’t as simple as it seems—and not nearly simple enough for a small ecommerce team to handle on its own. Even if your team can handle your direct-to-consumer website, it quickly becomes a mammoth task to successfully expand to additional marketplaces, languages, and countries.
The tasks of handling shipping and returns, managing website plugins and marketplace platforms, maintaining high-quality listings, ensuring consistent prices across channels, and preserving your brand image quickly become complicated and overwhelming. Your ecommerce team is likely left to wonder where and how to best spend their limited time and resources.
At Pattern, we believe brands can more simply and easily attain ecommerce success by focusing on five core competencies: insights, traffic, conversion, price, and logistics. We’ve found that as brands focus their efforts on excelling in these competencies, they drive profitable, tangible growth for their companies.
To simplify this process for as many brands as possible, we’ve carefully crafted an ecommerce acceleration platform to help brands master the competencies and harness their full ecommerce potential. This platform includes software built around each key competency layered with expert services. The best part? We don’t charge for this platform.
Read on to learn Pattern’s role as an accelerator and take a deep dive into each core competency.
In the last year, ecommerce has seen the rise of ecommerce aggregators. Aggregators buy Amazon businesses and sellers, either to continue selling the products on their own or to eventually sell the companies for a profit. Thrasio is the leader of this movement.
At Pattern, we consider ourselves ecommerce accelerators. Unlike aggregators, we’re not here to buy your business and make a profit on it. We’re here to help you accelerate your own brand’s sales and growth. And we’re the first ecommerce accelerator with a dedicated acceleration platform to make that process as effective as possible.
Our acceleration results speak for themselves. Pattern partner Pure Encapsulations has seen a sales growth of 513% over 4 years of working with Pattern. Pandora Jewelry’s growth has accelerated by 300%. Owlet has seen 300% revenue growth and decreased unauthorized sellers with 95% compliance. Simply put, we specialize in accelerating brands like yours.
Our acceleration platform is built on five core competencies that, when mastered, accelerate brands into ecommerce success.
Insights refers to monitoring data about your brand’s performance on ecommerce. This includes data about your brand’s revenue, market share, traffic, ad results, customer satisfaction, and more. It’s crucial to accurately track this data in real-time to know what’s working well for your brand and where you need to improve. Doing so will help you anticipate consumer needs based on historical activity, spot information disconnects from abandoned carts and high bounce rates, and learn about your target audience.
Although it sounds like a given to know, for example, your brand’s revenue across channels, it’s not uncommon for brands to lose visibility when selling on multiple channels. If your brand sells product to a distributor who then sells your product on Amazon, you may quickly begin to lose track of your data. The distributor may be selling some of your product on Amazon, some in a brick-and-mortar store, and some on other ecommerce marketplaces.
At Pattern, we know how frustrating this can be. Our software gives brands access to all the data available about their products and brand, making it clear and easy to know where your brand is thriving, how you’re faring against your competitors, and where you can make improvements to maximize profit.
Apart from tracking your brand’s metrics, it’s important to keep your finger on the pulse of the entire market in which you compete. To truly dominate the insights core competency, you must also have a real-time understanding of category and competitive trends. Our proprietary software makes this simple.
It’s impossible to make sales if you’re not getting traffic on your listings, which makes traffic the second core competency brands should prioritize. This includes maximizing your paid advertising and unpaid SEO opportunities to improve your search rank.
Paid advertising gives your leads visibility and helps you rank in the keywords that are most frequently searched by your target audience. Utilizing best SEO practices is a free way to boost your organic search rank, which in turn creates a growth loop—as your product ranks higher, it receives more traffic, and as it receives more traffic, algorithms will see it as popular and increase or maintain its high organic rank.
Your marketplace coverage is another aspect to consider. If you want to drive more traffic to your product listings, you may consider expanding to additional marketplaces like Walmart, Tmall, and Mercado Libre.
With Pattern’s ecommerce acceleration platform, we increase your brand’s traffic by automating advertising, optimizing product listings for SEO, and increasing your return on ad spend.
Once you’ve driven traffic to your listing, the next step is to convert that traffic into purchases. Creating a stellar product listing page is one of the most effective ways to turn browsing shoppers into customers. High quality content, detailed product descriptions, and consistent branding can all increase your brand’s conversion rates.
A good rule of thumb is to maximize every possible opportunity for high-quality content. Fill every image slot in your stack with professional, lifestyle-led photos. Utilize tools like Enhanced Brand Content, listing video, and sponsored brand video. Fill your product descriptions with simple, optimized content that answers common consumer questions. Do everything you can to improve customer experience to generate a high rating and positive reviews.
When discussing conversion, it’s also important to take a look at your brand’s competitiveness, starting with your product price, which we’ll discuss further below. Tools like coupons, bundles, and rebates can also push consumers to click “add to cart.”
Significant channel conflict can negatively influence your conversion rates. Is your product being sold across different marketplaces for different prices? Do you have more than a handful of vendors selling your product on each marketplace? Do you struggle with product compliance in terms of imagery and inventory? Are your images inconsistent across marketplaces? If you answered yes to any of those questions, your brand is at risk for channel conflict and the resulting hit to your conversion rates.
Our Predict software, alongside the expertise of highly-qualified marketing professionals, will help your brand boost conversion by optimizing content, building brand credibility, and maintaining omnichannel brand consistency.
It takes significant market research and financial analysis to price your product both competitively and profitably.
Once you’ve set the ideal price for your product, you need to maintain a consistent price for your product across all sellers and marketplaces. Tracking and enforcing Minimum Advertised Price (MAP) can make the difference between sustainment and acceleration. A key element of this process is removing unauthorized sellers, who often sell your product for below MAP and thus pressure other sellers to do the same.
Stabilizing pricing, both through eliminating unauthorized sellers and keeping prices consistent over time, will help your brand win the Buy Box more consistently, giving you more conversions and more profit.
Pattern’s ecommerce acceleration platform can help your brand consistently win the Buy Box, decrease MAP violators, and stabilize pricing.
The final core competency brands need to master to achieve ecommerce acceleration is logistics. When it comes to logistics, brands should aim to be efficient with fulfillment, returns, forecasting, and managing other third party sellers.
Relying on an exclusive seller is a solid strategy to help you more efficiently manage your logistics. Exclusive sellers often allow you to ship your product much more quickly than you would be able to on your own, helping you compete with other products with lightning fast shipping. This model can also help brands with limited warehouse space.
Customer support and experience also fall under the logistics umbrella. When you quickly respond to customer inquiries and make returns quick and painless, you’re likely to enjoy better loyalty and retention, more positive ratings and reviews, and an improved brand reputation.
Pattern’s acceleration framework ensures your product will always be in stock, helps you expand your fulfillment capabilities, and reduces your shipping costs. While we help brands master the first four competencies with a software called Predict, we rely on a warehouse management software called Shelf for logistics and distribution. Predict also facilitates and manages cross-docking—after receiving a product shipment, we relabel and package every product before sending it to one of Amazon’s 106 different facilities.
Working with Pattern is like clicking the “easy” button for ecommerce. Our software and expert services fill the gaps that short-staffed ecommerce teams can’t quite reach, helping you maximize your potential (and profit) on ecommerce. Our ecommerce acceleration platform is the first of its kind, and your brand can access it at no extra cost to you. Interested in learning more? Get your demo today to get started.
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Peak season is almost upon us and with all signs pointing to it starting earlier than ever, with Christmas gifting searches now ramping up in August and September, it’s time to start preparing for peak. In this article, we’re sharing our top five tips for planning and preparing for peak season with Google Ads and the strategies required to get your Paid Search ready so you can drive success over this crucial period.
In 2021, gifting search terms started increasing in popularity in August. The general trend is that people are looking, researching and weighing their options early, so it’s best to start your Paid activity early to ensure that you’re capturing that early research traffic. This will help drive revenue alongside aiding those consumers who are in their research phase.
From 2020 to 2021, spend during Cyber Week actually only rose 2% but in the weeks leading up to it, it increased by 16%. However, Cyber Week is still the biggest period during the latter half of the year, accounting for 23% of all online spend by consumers over peak. Being prepared and starting early will help you to maximise your time during this period.
According to Google, 48% of global consumers have stopped buying or using a service due to privacy concerns. Privacy is front of mind when consumers are shopping online and we know that Google is phasing out 3rd party cookies in 2023. This is going to make it much harder to track users online and it’s something that brands need to think about this now – waiting isn’t an option.
From a Google Ads point of view, you want to ensure you have set up the Google Ads tag across your site and have enabled ‘Enhanced Conversions’, which ensures all conversions are tracked and allows you to monitor other actions such as ‘Add to Cart.’ This is relatively easy to set up, especially if you use ‘Google Tag Manager’.
It’s also vitally important that you build up your first-party data during this time as this is data you own and it can be used when targeting consumers that have provided your brand with their email address. Pattern’s own experience shows that by segmenting and using first-party data, you can see a 10% improvement in revenue and ROI.
A full-funnel approach is now more important than ever as consumers become more discerning and have more choices than ever of where to shop.
Pattern has seen success with Google Ads’ ‘Discovery Campaigns’ (image-based ads that appear on Google platforms such as Gmail and the Google app), which have driven success both from a traffic and revenue perspective.
The performance of these campaigns is significantly enhanced by adopting a segmented and nuanced approach to first-party data and incorporating these into your campaigns. Other options for a full-funnel approach include YouTube and testing bidding on keywords that are more representative of the research phase. (e.g. ‘best baby clothes’ for a baby clothes brand)
Earlier this year, Google announced that they were moving away from Smart Shopping and launched Performance Max. This is a new campaign type that incorporates features and placements from Smart Shopping but expands them onto other platforms such as Gmail but also alternative creative options, such as images and videos.
Since Google has already started automatically upgrading Smart Shopping campaigns to Performance Max, expect to see some fluctuations in the first 2 weeks following the switch over but results generally seem positive. We recommend upgrading sooner rather than later to limit any potential impact to peak period.
Peak period will be even more competitive than in 2021 and you’ll need your budgets to support this period, we recommend boosting budgets in October to start capturing that early peak traffic. As we enter November and the Cyber Period, start early and make sure you are capturing those consumers looking for early bargains, ensuring you are being nimble in your optimisations and reacting to the data that you are seeing.
Overall, peak period is vital to help drive your sales and by preparing early, you will see strong results and drive success for your brand. If you want to discuss how your brand can navigate this next peak period, contact us to discuss your options with our performance team now.
Entering the ecommerce landscape is a huge undertaking for any brand—it usually requires a large investment in resources and expertise to really be successful. Any brand can quickly get in over their heads trying to navigate the nuances of SEO, fulfillment and logistics, distribution control, listing optimization, and meeting the numerous other requirements and administrative tasks to show up well on marketplaces.
Unfortunately, because it’s so easy for third party, gray market, and unauthorized sellers to obtain and sell products online, many brands find themselves pressured to execute an ecommerce plan without the right resources to succeed on marketplaces and their other channels.
So, for brands looking to enter the ecommerce space or improve their current and future performance, it makes sense to partner with an ecommerce consultant.
Pattern’s global presence and proven success with hundreds of brands has allowed us to develop highly effective ecommerce consulting services. We can guide your brand to navigate issues both large and small in marketplaces worldwide. To maximize your ecommerce efforts, you’ll need to understand what an ecommerce consultant does and how to select one who drives the right value for your brand and products.
An ecommerce consultant is a specialist in the ecommerce space who can give you personalized guidance on how to market your products and grow their presence on digital marketplaces.
An ecommerce consultant should be able to analyze your brand, audience, category, opportunity, and current roadblocks and help you understand how to utilize your resources (or what resources are missing) to be most effective in capturing your opportunities in the ecommerce space.
Not sure how to evaluate a consultant? Here are 4 key attributes to look for as you make your choice.
At Pattern, we prioritize brand obsession for a reason—we know that a brand-centered mindset makes a crucial difference in the outcomes and results our partners achieve. So in our experience, when you begin your search for an ecommerce consultant, it’s important to look for a partner who is specialized in ecommerce, invested in the product, and passionate about helping brands build and improve their strategies. Typically, this means finding someone that consults exclusively for ecommerce marketplaces, rather than choosing a consultant who offers many different services.
It’s also important to avoid choosing a consulting partner who can’t deliver the right experience for your brand. The best indication of whether your potential consultant can do that is to review their history, data, and results with other brands. Ask if they’ve helped others in your selling category, if they’ve solved specific issues your brand is facing, and why they feel you are a good fit. The key is to leave the conversation feeling confident that you understand your consultants’ capabilities and whether or not they match up with your needs.
It’s best to pick a consultant who knows how to guide a brand onto and through multiple marketplaces worldwide. You’ll want to take a look at your long-term strategy and think about the regions and platforms you’re currently on and where you might want to take your brand in the future. If your consultant is truly great at what they do, they’ll be able to help you perform well enough with your current product roadmap that it’ll be a no-brainer to expand your presence at the right time.
The most effective partnership with an ecommerce consultant will be able to give you both recommendations and point you to solutions for making those changes in your planning, processes, and execution. Your time and money is valuable, so you want to make sure that you’re spending it as efficiently as possible as you follow your consultant’s advice. So, before you commit to an ecommerce consultant, ask about the resources and concrete solutions they typically recommend to the brands they work with.
Finding an ecommerce consultant that checks the boxes can be a difficult task. At Pattern, our entire focus and drive centers around giving brands the tools and resources they need to succeed on domestic and international ecommerce marketplaces.
With over 100 global ecommerce consultants across 10 global offices, we have the right tools to partner with brands across the world to achieve better ecommerce success. We give specialized advice, then make sure our partners have all the adequate SEO, social media, CRM, Amazon multi-channel fulfillment services, and ecommerce outsourcing services they need.
Interested in ecommerce consulting services? Set up a call here to learn what Pattern can do for your brand on global marketplaces.